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Online Bill Payment Now Available

We are now ready to accept online bill payments. The options we have available for online bill payment are: Credit Card (2.45% convenience fee) and E-Check (60-cent fee per transaction). If you are interested in either of these payment methods, we will need a valid email address and social security number on file here at the office. Please call the office during our regular business hours (8-4:30 M-F) and give us your email address and social security number and you will be able to start using the convenient online bill payment system.

The Bill Pay button is located on the left side of our home page, or there is a Pay Bill option under the Customer Service pull down menu at the top of the page.

When you first log in to start using online bill payment, you will need to set up your customer profile, completing the required fields. (We must have a valid email address and social security number on file in our office before login is available to you.)

The required fields are:

  1. Account Number (located on your bill)
  2. First Name
  3. Last Name
  4. Telephone Number (last 4 digits only)
  5. User ID (must be between 1 and 30 characters long)
  6. Password (must be between 1 and 10 characters long)
  7. Password Hint (in case the password is forgotten)

If you have any questions, or if you are having problems with the login procedure, please call our office at 1-800-675-2185, during our regular business hours, and one of our customer service representatives will be happy to assist you.

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Automatic Meter Reading Effective April 1, 2011

ATTENTION: As of April 1, 2011, you are no longer be required to read your meter and submit readings to our office! All of the new automatic meters have been installed, so ERPPD personnel can read your meter from the office.

On April 30, 2011, ERPPD personnel used the automatic meter reading system to read all the meters and calculate a bill for the usage period from the March reading through the April 30 reading. This was approximately a 6-week usage period, depending on the day you read your meter in March.

May was chosen as the transition month because, on the average, April is usually a lower usage month. After May 1, all usage periods will be on a monthly cycle.

‘PAYMENT DUE’ DATE CHANGE: Effective May 1, 2011, all bills will be mailed the first business day of the month and the payment due date will be the 15th of each month.

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